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Company Overview and Main Products

HYROX is a global fitness race brand that organizes competitive endurance events combining running with functional workouts. The company offers a standardized race format where participants complete a series of running laps interspersed with strength and endurance stations. Events are held worldwide, including regional championships, World Championships, and youth-focused HYROX Youngstars races for athletes aged 8–15. HYROX also supports athlete development through its Elite15 qualification system and provides scientific insights via its Sports Science Advisory Council.

Refund Policy

HYROX offers a Flex Add‑On option for many events, which allows for refunds and name changes under specific conditions. With the Flex Add‑On, participants in singles, doubles, or relay divisions may receive a full refund up to 31 days before the race and a 50% refund between 30 and 7 days before the race, depending on the event. Name changes are typically permitted up to one day before the event via the participant’s HYROX account. Refunds exclude the Flex fee and service fee, and transfers to other events or divisions are not allowed. For events without the Flex Add‑On, no refunds, name changes, or transfers are permitted.

Return Policy

HYROX does not offer returns in the traditional sense, as its products are event entries rather than physical goods. Once a ticket is purchased without the Flex Add‑On, it cannot be modified, refunded, or transferred.

Shipping Policy

HYROX does not ship physical products as part of its core offerings. However, in some cases—such as when an athlete misses their awards ceremony—flags or similar items may be shipped upon request. In such cases, the athlete is responsible for any shipping costs.

Customer Support & Contact Information

HYROX provides customer support through region-specific channels. For general inquiries or booking issues, participants are directed to contact the customer service team in the region where their event takes place. In the United States, support is accessible via a contact form on the HYROX website. Press inquiries are handled separately via the PR team’s email address.

How to Buy/Engage

Participants can register for HYROX events through the official website by selecting their region and desired race. During checkout, athletes must personalize their ticket by entering details such as name and email. They may choose to add the Flex Add‑On for flexibility. Payment is completed online, and once confirmed, tickets cannot be changed unless Flex was purchased. On race day, athletes must bring photo ID to register on-site. HYROX also offers additional engagement opportunities such as volunteering (Race Crew), training clubs, online training partners, and access to scientific resources.